FAQs

What to do if you've spelled your email address wrong
When signing up for TicketEase you are given the option of signing up with your Facebook account or with an email address.  If you chose email and typed...
Tue, 5 Feb, 2019 at 8:31 AM
How do I get a refund?
Contact the Event Organiser If you have purchased tickets but changed your mind for any reason, you will need to contact the organiser of the event.  An ev...
Wed, 5 Sep, 2018 at 3:35 PM
Where Are My Tickets?
Log Into Your Dashboard to View & Download Your Tickets Your tickets are accessible from your Dashboard. Once logged into your Dashboard you will see a...
Tue, 5 Feb, 2019 at 8:30 AM
Can I purchase a ticket without using a debit/ credit card? (i.e. with cash, cheque, or invoice)
TicketEase only handles payments through Stripe, a secure online payment system, and does not store any of your payment details.  If you do not wish to ...
Wed, 5 Sep, 2018 at 3:28 PM
I want to change my tickets or my details
Contact the Event Organiser If you have purchased tickets via TicketEase but want to change or update any details for them, you will need to contact the Ev...
Tue, 5 Feb, 2019 at 8:35 AM